Technology Analyst, IT Support

Job title: Technology Analyst, IT Support

Direct report: Senior Associate, Technology – IT Support

Job purpose:

To diligently assist Team Lead in providing technical support to End Users, Assist in project coordination and implementation.

Key responsibilities:

  • Provide prompt and effective technical support to end-users via various communication channels, including in-person, phone, email, and remote desktop support.
  • Diagnose and resolve hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and update software applications and operating systems. Windows OS, macOS, or Linux.
  • Create, modify, and deactivate user accounts as needed, ensuring security protocols are followed.
  • Perform routine maintenance and repairs on end-user hardware, ensuring equipment is in optimal working condition.
  • Maintain accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.
  • Provide end-users with guidance and training on using various software applications and technology tools effectively.
  • Assist in maintaining cybersecurity standards and policies, including antivirus and malware protection.
  • Manage and track inventory of IT assets and equipment.
  • Collaborate with other IT team members to resolve complex technical issues and contribute to IT projects as needed.
  • Keep up to date with the latest technology trends and proactively seek to enhance your technical knowledge and skills

Job context:

  • Excellent communication skills and the ability to maintain and develop relationships.
  • Possess a high level of attention to detail and the ability to multitask in a demanding, fast-paced environment.
  • Possess good business understanding, problem-solving skills, business intuition, and support skills.
  • Excellent diagnostic and problem-solving skills.
  • Outstanding organizational and time-management skills.
  • In-depth understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles.

Job profile:


  • Proven experience as an IT Officer in a corporate organization.
  • Possess a first-degree qualification in Computer Science, engineering, or a relevant field.
  • Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional, Certified in Cybersecurity etc)

Remuneration Package:

  • Eligibility to participate in the group’s discretionary Incentive Compensation Plan
  • Eligibility to participate in the group’s Continuous Professional Development Support Plan
  • Healthcare and pension benefits

Deadline 17th November 2023.


We use cookies to improve and customize your experience on our site. If you accept cookies, we’ll also use them to show you personalized ads when you visit other sites.Manage cookies and learn more