To diligently assist Team Lead in providing technical support to End Users, Assist in project coordination and implementation.

• Provide prompt and effective technical support to end-users via various communication channels, including in-person, phone, email, and remote desktop support.
• Diagnose and resolve hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
• Install, configure, and update software applications and operating systems. Windows OS, macOS, or Linux.
• Create, modify, and deactivate user accounts as needed, ensuring security protocols are followed.
• Perform routine maintenance and repairs on end-user hardware, ensuring equipment is in optimal working condition.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.
• Provide end-users with guidance and training on using various software applications and technology tools effectively.
• Assist in maintaining cybersecurity standards and policies, including antivirus and malware protection.
• Manage and track inventory of IT assets and equipment.
• Collaborate with other IT team members to resolve complex technical issues and contribute to IT projects as needed.
• Keep up to date with the latest technology trends and proactively seek to enhance your technical knowledge and skills

• Excellent communication skills and the ability to maintain and develop relationships.
• Possess a high level of attention to detail and the ability to multitask in a demanding, fast-paced environment.
• Possess good business understanding, problem-solving skills, business intuition, and support skills.
• Excellent diagnostic and problem-solving skills.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

Education/Qualification:

• Proven experience as an IT Officer in a corporate organization.
• Possess a first-degree qualification in Computer Science, engineering, or a relevant field.
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional, Certified in Cybersecurity etc)

Remuneration Package:

• Eligibility to participate in the group’s discretionary Incentive Compensation Plan
• Eligibility to participate in the group’s Continuous Professional Development Support Plan
• Healthcare and pension benefits

Deadline 17th November 2023.